Our Support is Bespoke

Our Bespoke Support values lie in the intimacy that we develop with you and your business and it is this set of values that enable us to;

• gain a intimate understanding of your Support needs
• be best able to articulate and document the most suitable Bespoke Support solution scenarios for your business's ongoing needs
• together with you develop the most synergistic Support solutions that will easily integrate into your business recommending the best tools to support any proposed solution, while remaining open to your existing enterprise Support standards and practices.

We maintain the belief that our main task for supporting your IT infrastructure is by making sure that both IT Development and also IT Support is closely aligned with your business today and into the future. Moreover we feel that this is particularly important in such a key area as Transactional Internet Systems, which are in direct contact with your customers.

Hardware, Software & Network Infrastructure Support
While our core business is not operational infrastructure management, here at Signature Technologies we do have all the expertise to provide our clients:

Design Documentation
the final solution's technical design documentation. This documentation outlines the technical structure of the solution and covers the following:

• hardware infrastructure
• network infrastructure
• technology choices which include all 3^rd Party software

Operational Management
in conjunction with your technical support group, we provide all the support required to design, manage and operate your IT services in areas that include:

• system performance monitoring
• internet availability monitoring
• system security.

Application Management

• continual Development lifecycle
• release management control
• bug fixing
• documentation updates

System Software Support

• Operating systems- Windows, Linux
• Web services
• IIS 5.0/6.0  Microsoft server
• PHP, Pearl, Python, Ruby
• Databases, MSQL, SQL Server, Oracle, DB2, Informix
• Middle Tier- Tomcat, WebLogic, WebSphere

Indeed, our Signature is to be your extended IT department!